Appen experienced a minor incident on November 11, 2022 affecting Customer Portal and API, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal and API
Update timeline
- investigating Nov 11, 2022, 04:25 PM UTC
We are finding increased error rates across our platform, we are investigating the source of the issue.
- investigating Nov 11, 2022, 04:32 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 11, 2022, 04:56 PM UTC
We've found issues and made adjustments to improve the situation
- resolved Nov 11, 2022, 05:00 PM UTC
We have cleared the degraded performance issue. We will follow up on issues identified and continue monitoring internally.