Appen experienced a critical incident on December 20, 2022 affecting Customer Portal and API, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal and API
Update timeline
- investigating Dec 20, 2022, 11:41 PM UTC
We are currently investigating an issue affecting Appen Connect.
- monitoring Dec 21, 2022, 12:38 AM UTC
We are implementing a fix now for internal users first before applying for all users.
- monitoring Dec 21, 2022, 02:40 AM UTC
We have started the process to fix the issue observed on the remaining users.
- resolved Dec 21, 2022, 03:04 AM UTC
We have addressed issues around users with failing logins and functionality is now restored for all users.