Appen incident

Degraded performance

Minor Resolved View vendor source →

Appen experienced a minor incident on January 26, 2023 affecting Customer Portal and API, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2023, 06:43 PM UTC
Resolved
Jan 26, 2023, 09:57 PM UTC
Duration
3h 14m
Detected by Pingoru
Jan 26, 2023, 06:43 PM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Jan 26, 2023, 06:43 PM UTC

    We are currently investigating an operational issue impacting job processing

  2. identified Jan 26, 2023, 08:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 26, 2023, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 26, 2023, 09:57 PM UTC

    This incident has been resolved.