Appen incident

Elevated Error Levels

Critical Resolved View vendor source →

Appen experienced a critical incident on March 13, 2023 affecting Customer Portal and API, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 08:42 PM UTC
Resolved
Mar 13, 2023, 08:46 PM UTC
Duration
4m
Detected by Pingoru
Mar 13, 2023, 08:42 PM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Mar 13, 2023, 08:42 PM UTC

    We are currently investigating this issue.

  2. identified Mar 13, 2023, 08:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2023, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2023, 08:46 PM UTC

    This incident has been resolved.