Appen experienced a minor incident on June 13, 2023 affecting Customer Portal and API, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal and API
Update timeline
- investigating Jun 13, 2023, 08:33 PM UTC
AWS is having an outage with Security Token Service in us-east-1. This is causing problems when uploading data into a job, loading data from a storage provider. We're monitoring the situation.
- monitoring Jun 13, 2023, 08:55 PM UTC
We're seeing reduced error rates on ADAP. Still monitoring and watching AWS for updates.
- resolved Jun 13, 2023, 09:25 PM UTC
This incident has been resolved.