Appen incident

client.appen.com is unavailable

Critical Resolved View vendor source →

Appen experienced a critical incident on June 11, 2024 affecting Customer Portal and API, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 04:35 AM UTC
Resolved
Jun 11, 2024, 07:56 AM UTC
Duration
3h 20m
Detected by Pingoru
Jun 11, 2024, 04:35 AM UTC

Affected components

Customer Portal and API

Update timeline

  1. investigating Jun 11, 2024, 04:35 AM UTC

    After maintenance of client.appen.com, the site is currently unavailable. Our team is currently investigating how to restore the site and will provide updates.

  2. investigating Jun 11, 2024, 05:22 AM UTC

    We are continuing to investigate the issue.

  3. identified Jun 11, 2024, 06:08 AM UTC

    We have identified the issue and are actively working towards resolution.

  4. identified Jun 11, 2024, 06:55 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 11, 2024, 07:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 11, 2024, 07:56 AM UTC

    This incident has been resolved.