Appen experienced a minor incident on July 12, 2024 affecting Customer Portal and API, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2024, 02:46 PM UTC
Dear Customers, We are experiencing an issue with unit reservations not being cleaned up promptly upon judgment submission. This may lead to an increased number of pending judgments and potentially affect the assignment of units to contributors. The issue has been identified and the team is currently working on it.
- identified Jul 12, 2024, 03:18 PM UTC
it’s not happening to new judgments but it affects some previous judgments. The team is currently trying to recover previous judgements.
- identified Jul 12, 2024, 09:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 12, 2024, 09:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 12, 2024, 09:25 PM UTC
This incident has been resolved.