Appen experienced a minor incident on October 23, 2024 affecting Customer Portal and API, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 23, 2024, 08:59 PM UTC
We are currently experiencing platform-wide degradation and errors. The team is actively investigating the issue to resolve it.
- investigating Oct 23, 2024, 09:34 PM UTC
We are continuing our investigation into the platform degradation issue. Our team is actively working to resolve it as quickly as possible.
- identified Oct 24, 2024, 02:06 PM UTC
We have identified the cause of the degraded platform performance and errors and are currently working on implementing fixes. We appreciate your patience and understanding as we address this issue. We will keep you updated with any significant developments.
- identified Oct 24, 2024, 05:06 PM UTC
We are continuing to implement fixes for this issue. We will provide further updates as we make progress.
- identified Oct 24, 2024, 08:21 PM UTC
We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.
- identified Oct 25, 2024, 03:30 AM UTC
We are ongoing with the implementation of fixes for the issue, and our team is actively working towards a resolution. We will provide further updates as we make progress.
- resolved Oct 25, 2024, 07:07 PM UTC
This incident has been resolved.