Appcues incident

Appcues Studio and Builder Login Issue

Minor Resolved View vendor source →

Appcues experienced a minor incident on October 30, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 07:00 PM UTC
Resolved
Oct 30, 2025, 07:00 PM UTC
Duration
—
Detected by Pingoru
Oct 30, 2025, 07:00 PM UTC

Update timeline

  1. monitoring Oct 30, 2025, 07:00 PM UTC

    Oct 30, 15:00 EDT Resolved - At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.