Apigee experienced a minor incident on April 12, 2021 affecting API Services, lasting 104d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 12, 2021, 06:00 PM UTC
Apigee is aware of a bug introduced in a recent version of our Message Processors which occasionally affects Message Logging policies which use Syslog. Symptoms: Syslog servers stop receiving logs from Apigee Customer Action and Mitigation: Please file a P1 Support Case with Apigee Support. The mitigation will be a restart of your Message Processors and a rollback to a previous stable version. Fix: We have a patch which will be deployed to all pods over the coming week.
- monitoring May 05, 2021, 05:36 PM UTC
The Message Processor fix has been rolled out, and we are monitoring the results for any errors.
- resolved Jul 26, 2021, 05:54 PM UTC
This incident has been resolved.