Apigee experienced a major incident on April 15, 2023 affecting API Services, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 15, 2023, 03:58 PM UTC
We have identified an issue with DNS failures on Apigee Edge in US-West that may result in failed runtime calls. Teams are actively working on remediation.
- identified Apr 15, 2023, 05:08 PM UTC
We are continuing our work to identify the root cause of the issue implement a mitigation. In the meantime, we have failed over customer who have multi-regional setups that we have identified as impacted to their alternate regions.
- monitoring Apr 15, 2023, 06:10 PM UTC
The team has rolled out a mitigation, and we are monitoring recovery in us-west. Once we have confidence the region is stable and the mitigation is completed (expected within the next 2 hours), we will begin re-enabling us-west for customers who have been failed out of that region.
- resolved Apr 17, 2023, 06:03 PM UTC
This issue has been resolved following the mitigation rollout. All DNS resolutions are stable in the us-west region, and runtime issues are confirmed to be resolved.