Apigee incident

Apigee Edge increased error rates for some customers in eu-west-1

Major Resolved View vendor source →

Apigee experienced a major incident on April 9, 2024 affecting API Services, lasting 18h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 02:50 PM UTC
Resolved
Apr 10, 2024, 09:16 AM UTC
Duration
18h 25m
Detected by Pingoru
Apr 09, 2024, 02:50 PM UTC

Affected components

API Services

Update timeline

  1. investigating Apr 09, 2024, 02:50 PM UTC

    Some of the customers whose Edge Cloud organizations in eu-west-1 region might be experiencing API traffic failures due to unknown issue with router nodes. The incident is under investigation now.

  2. identified Apr 09, 2024, 03:17 PM UTC

    Unhealthy router nodes has been replaced, we continue to investigate this incident.

  3. monitoring Apr 09, 2024, 04:46 PM UTC

    Customer traffic is no longer impacted. We continue to monitor the issue.

  4. resolved Apr 10, 2024, 09:16 AM UTC

    This incident has been resolved.