Apify incident

Customer support chat unavailable

Notice Resolved View vendor source →

Apify experienced a notice incident on January 9, 2026 affecting Web (apify.com) and Console (console.apify.com), lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:26 PM UTC
Resolved
Jan 09, 2026, 09:13 PM UTC
Duration
46m
Detected by Pingoru
Jan 09, 2026, 08:26 PM UTC

Affected components

Web (apify.com)Console (console.apify.com)

Update timeline

  1. monitoring Jan 09, 2026, 08:26 PM UTC

    Our customer support service provider, Intercom, is currently experiencing a complete system outage. As a result, the support button in the bottom-right corner of our website may be unavailable or experience degraded performance. We apologize for the inconvenience and kindly ask you to email [email protected] for the time being.

  2. resolved Jan 09, 2026, 09:13 PM UTC

    This incident has been resolved.