Apify experienced a critical incident on November 6, 2024 affecting API (api.apify.com), lasting 16h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2024, 04:09 PM UTC
We are experiencing problems with API performance, causing a high number of retries and an elevated error rate. We are investigating the issue.
- monitoring Nov 06, 2024, 04:19 PM UTC
We have identified the root cause of the issue and deployed changes to remediate it. Apparently, the performance did not get completely to normal as it still slightly increased along with the error rate. Some Actor runs may have failed due to an increased API error rate. We are sorry for any inconvenience caused.
- monitoring Nov 06, 2024, 05:12 PM UTC
We deployed the final batch of improvements and the API performance returned to normal.
- monitoring Nov 06, 2024, 05:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 07, 2024, 09:16 AM UTC
This incident has been resolved.