Apicbase incident

Outage mail server provider

Minor Resolved View vendor source →

Apicbase experienced a minor incident on June 9, 2022 affecting Apicbase Application, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2022, 02:20 PM UTC
Resolved
Jun 09, 2022, 09:14 PM UTC
Duration
6h 53m
Detected by Pingoru
Jun 09, 2022, 02:20 PM UTC

Affected components

Apicbase Application

Update timeline

  1. identified Jun 09, 2022, 12:54 PM UTC

    Our email server provider is experiencing a major outage. This is causing issues when sending orders in Apicbase. They have identified the issue and are fixing it. We will keep you updated on this page.

  2. monitoring Jun 09, 2022, 02:20 PM UTC

    Our email server provider has implemented a fix, but Apicbase is still experiencing issues when sending orders. We keep monitoring the issue and will keep updating our statuspage.

  3. monitoring Jun 09, 2022, 03:18 PM UTC

    Our email server provider has gone from a major outage to a partial outage. Apicbase is still experiencing issues because of this while ordering, but e-mails in the queue are slowly getting delivered. Our email server provider is still working on a complete fix for this and we'll keep you up to date here.

  4. resolved Jun 09, 2022, 09:14 PM UTC

    The problem has been solved. Orders are being sent regularly.