Apicbase experienced a minor incident on May 27, 2024 affecting Apicbase Application and Suppliers, lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 27, 2024, 01:43 PM UTC
We regret to inform you that we are currently experiencing an outage with our email provider, which is affecting our ability to process Orders and send/receive emails. Our technical team is actively working with the email provider to resolve this issue as quickly as possible. During this time, you may encounter difficulties placing orders through our website and may not receive email confirmations. We appreciate your patience and understanding. We will provide an update as soon as the service is fully restored.
- identified May 27, 2024, 02:00 PM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2024, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 27, 2024, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 27, 2024, 02:45 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 27, 2024, 02:58 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 27, 2024, 03:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 27, 2024, 05:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2024, 07:05 PM UTC
This incident has been resolved.