ApcoPay incident
Notification of Service Degradation and Intermediate Transaction Processing Issues
ApcoPay experienced a major incident on March 14, 2026 affecting Hosted Payment Page and 3DS Processing API and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2026, 04:35 AM UTC
Dear Merchant, We regret to inform you that we are currently experiencing a degradation of service, and as a result, transaction processing is intermittently affected. We understand the importance of providing you with a reliable and efficient service, and we apologize for any inconvenience this may cause. Our technical team is working diligently to identify and resolve the root cause of this issue. We are closely monitoring the situation and will keep you updated on the progress. During this time, you may experience delays in transaction processing, and some transactions may fail. We advise you to retry the transaction at a later time, or alternatively, contact our support team for assistance. We appreciate your patience and understanding during this period of service disruption. We assure you that we are doing everything we can to restore normal service as quickly as possible. If you have any questions or concerns, please do not hesitate to contact Kind Regards Apco Support
- identified Mar 14, 2026, 04:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 14, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 14, 2026, 05:05 AM UTC
This incident has been resolved.