AnyRoad experienced a major incident on October 7, 2020 affecting AnyRoad Dashboard and AnyRoad Front Desk and 1 more component, lasting 9h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2020, 04:50 PM UTC
We have identified an issue currently preventing use of the Dashboard and Guests from checking out. Our technical team is actively working on a solution. An update regarding resolution time will be posted shortly.
- identified Oct 07, 2020, 04:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2020, 06:03 PM UTC
A fix has been implemented and we are monitoring results!
- monitoring Oct 07, 2020, 09:16 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 07, 2020, 09:20 PM UTC
The platform on which AnyRoad runs and operates applications is experiencing issues. This is preventing AnyRoad from pursuing a further resolution for guest checkout and dashboard performance. We have submitted a request to our platform server to solve this as soon as possible, so that we may resume resolving degraded performance in checkout and the AnyRoad dashboard that began earlier today.
- identified Oct 07, 2020, 09:52 PM UTC
Our server's issue is now resolved, allowing us to resume work on performance degradation that began this morning.
- monitoring Oct 07, 2020, 10:02 PM UTC
A fix has been implemented, and we are monitoring results.
- monitoring Oct 07, 2020, 11:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2020, 02:12 AM UTC
This incident has been resolved.