Booking Calendar & Experiences on Front Desk iPad

Update timeline

1. investigating Oct 16, 2020, 08:21 PM UTC

   We are currently investigating an issue that is impacting 2 API endpoints on Front Desk iPads. This issue may cause the experience list or bookings calendar on the iPad to appear incorrectly on Front Desk. This issue appears to be impacting Front Desk users only, and is not visible to guests or customers.

2. investigating Oct 16, 2020, 08:22 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 16, 2020, 08:55 PM UTC

   We've identified the root issue causing bookings and experiences not to appear correctly on the Front Desk iOS app: There is a large dataset being requested to display upcoming bookings, which is causing the bookings and experiences to display incorrectly on the app. All data stored in the AnyRoad system is correct, and all guest bookings are still functional and intact. However, this display issue is causing confusion for users of the Front Desk iPads. We don't have an eta on timing for a fix yet, but we are actively developing a fix and will update again in the next <30 minutes.

4. identified Oct 16, 2020, 09:54 PM UTC

   We are currently testing a fix on our internal staging site.

5. monitoring Oct 16, 2020, 11:43 PM UTC

   We have implemented a fix that results in improved performance on Front Desk calendar and experience list. The fix specifically required us to deploy code that would improve the speed of database queries that prevented the queries from timing out and struggling to display the data on the calendar or experience list. We will continue to monitor to ensure ongoing improvements.

6. resolved Oct 16, 2020, 11:52 PM UTC

   We've resolved the issue and will continue to monitor performance as the Front Desk app continues to run check-ins, experiences, and transactions.