AnyRoad incident

3rd party (Gmail) Service Disruption may impact some users

Notice Resolved View vendor source →

AnyRoad experienced a notice incident on December 15, 2020 affecting Email Sending, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 10:41 PM UTC
Resolved
Dec 16, 2020, 02:13 AM UTC
Duration
3h 31m
Detected by Pingoru
Dec 15, 2020, 10:41 PM UTC

Affected components

Email Sending

Update timeline

  1. identified Dec 15, 2020, 10:41 PM UTC

    Please note that all AnyRoad systems are fully operational. Google's Gmail is experiencing a service disruption. Gmail's affected users are able to access Gmail but are seeing error messages, high latency, and/or other unexpected behavior. This might mean that a Gmail user does not immediately receive their confirmation or reminder email about an upcoming experience that they booked via AnyRoad. Once Gmail resolves this service disruption, all AnyRoad confirmation and reminder emails will be delivered. Please refer directly to Gmail's Status Page (https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=a8b67908fadee664c68c240ff9f529ab) for updates directly from Google.

  2. monitoring Dec 15, 2020, 11:18 PM UTC

    Gmail has implemented a fix, and we are monitoring the results.

  3. resolved Dec 16, 2020, 02:13 AM UTC

    Gmail's service disruption is resolved and guests are receiving confirmation and reminder emails in their inboxes!