AnyRoad experienced a notice incident on July 30, 2021 affecting Guest Checkout, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2021, 10:15 PM UTC
We are investigating an issue with Guest Checkout that may be impacting a small number of guests as they try to make a booking online. Additional information: - All guests are able to start a reservation - Some guests experience an issue with reservation and receive an error message. This guest may try to book again and find that the spots are no longer available. - A small minority of guests seem to be impacted - Our technical team is investigating and working quickly to identify and solve the root cause
- identified Jul 30, 2021, 11:51 PM UTC
The issue has been identified and we are implementing a fix to ensure that all guest checkouts are performant.
- monitoring Jul 30, 2021, 11:56 PM UTC
A fix has been implemented and we are monitoring results.
- monitoring Jul 30, 2021, 11:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 31, 2021, 03:15 AM UTC
Guest checkout is fully operational and performing as expected.