AnyRoad experienced a minor incident on September 28, 2020 affecting AnyRoad Dashboard and AnyRoad Front Desk and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2020, 05:00 PM UTC
We are investigating an issue with the AnyRoad Dashboard and some partner plug-ins. This is currently impeding the ability for some AnyRoad users to add a booking from the dashboard and for guest to complete checkout on the partner's webpage.
- identified Sep 28, 2020, 05:48 PM UTC
We have identified performance issues with Guest checkout, Bookings Dashboard, and Front Desk. Our technical team is actively working on a solution.
- monitoring Sep 28, 2020, 06:34 PM UTC
We recently updated the performance of Guest checkout, Bookings Dashboard, and Front Desk. We are monitoring this improvement. If you experience any challenges with the platform, please contact us at [email protected].
- identified Sep 28, 2020, 06:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 28, 2020, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2020, 07:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 28, 2020, 07:50 PM UTC
We recently resolved the performance challenges that prevented guests from checking out online, partners creating new bookings in the dashboard and on Front Desk. If you continue to experience challenges with this, please contact us at [email protected]