AnyRoad incident

Performance issue identified with AnyRoad plugins

Minor Resolved View vendor source →

AnyRoad experienced a minor incident on May 10, 2024 affecting AnyRoad Application Availability and Payment processing and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2024, 05:55 PM UTC
Resolved
May 10, 2024, 09:41 PM UTC
Duration
3h 45m
Detected by Pingoru
May 10, 2024, 05:55 PM UTC

Affected components

AnyRoad Application AvailabilityPayment processingAnyRoad DashboardAnyRoad Front DeskInsights & ReportsGuest CheckoutResource PortalEmail SendingCustomer & Brand Live SupportPlatform and Infrastructure Availability

Update timeline

  1. investigating May 10, 2024, 05:55 PM UTC

    We are investigating an issue with the AnyRoad registration modules (plugins/guest checkout). This may currently be impeding the ability of some guests to complete reservations. Please advise guests to clear the cache and try again.

  2. monitoring May 10, 2024, 06:47 PM UTC

    We are continuing to monitor the issue with slow loading times over the next few hours. If you notice any issues please contact us at [email protected].

  3. resolved May 10, 2024, 09:41 PM UTC

    We recently resolved a issue with the AnyRoad plugins/guest checkout that prevented users from seeing the experience listings. If you continue to experience challenges with this, please advise guests to clear their browser cache and try again. If you notice any issues, please contact us at [email protected]