Anrok experienced a major incident on June 12, 2025 affecting Web Application and Billing Integrations and API, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:21 PM UTC
Some customers are currently unable to use their Anrok accounts. You may be experiencing errors or pages that do not load. There is an ongoing Google Cloud outage https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW that is currently impacting several Cloud clients, including Anrok. Google is aware of this issue and working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and will update this status when we know more.
- investigating Jun 12, 2025, 06:21 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 08:41 PM UTC
Google Cloud services have partially recovered, but Anrok services remain impacted by this outage: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Some Anrok customers may still be experiencing issues loading or using Anrok webpages. We’ll share an update by 3pm PT.
- monitoring Jun 12, 2025, 09:36 PM UTC
Google Cloud services have recovered as of 14:23 PT. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW All Anrok services are fully functional and customers should be able to use all features at this time. Anrok is actively reviewing transactions from the impacted time period and will update this page at 4p today.
- resolved Jun 12, 2025, 11:36 PM UTC
All Anrok services are fully functional and customers should be able to use their accounts normally as of 3p PT today. Anrok has completed a comprehensive health check and identified no ongoing service impacts. This outage should be considered resolved and we expect no further updates at this time.