Anchor Host incident

Slow performance on 'anchorhost1'

Critical Resolved View vendor source →

Anchor Host experienced a critical incident on March 28, 2017, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2017, 01:54 PM UTC
Resolved
Mar 28, 2017, 05:51 PM UTC
Duration
3h 57m
Detected by Pingoru
Mar 28, 2017, 01:54 PM UTC

Update timeline

  1. investigating Mar 28, 2017, 01:54 PM UTC

    I'm seeing slower performance on 'anchorhost1' starting within the hour. Working with WP Engine to identify and to stabilize. The server was stable after migration was completed late last night. The other servers are unaffected.

  2. identified Mar 28, 2017, 01:58 PM UTC

    WP Engine is working to add hardware resources to 'anchorhost1' in order to stabilize. While hardware is being added there will be a 10-15 minutes outage. They will be starting that here shortly.

  3. identified Mar 28, 2017, 03:13 PM UTC

    Server upgrades are currently being processed by WP Engine. Will update once they have been completed.

  4. monitoring Mar 28, 2017, 03:25 PM UTC

    Server upgrades has been completed. Websites should be coming back online now. Will continue to monitor for performance and stability with the additional resources.

  5. resolved Mar 28, 2017, 05:51 PM UTC

    This incident has been resolved.