Anchor Host experienced a notice incident on June 27, 2018 affecting Hosting, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2018, 02:11 PM UTC
A few minutes ago I received notice that a number of sites with WP Engine are offline. Working with WP Engine for more info and to resolve.
- identified Jun 27, 2018, 02:23 PM UTC
Websites have been restored. This appears to be an isolated issue with one of WP Engine's server. Engineers are working on the server right now to pinpoint and resolve the issue.
- resolved Jun 27, 2018, 02:37 PM UTC
There appears to have be an issue with an automated mysql restart process with required some manual intervention in order to complete. With that now completed the server is back to normal operations. WP Engine will be doing a deeper look into why this server needed the mysql restart. At this time everything looks healthy.
- postmortem Aug 02, 2018, 04:37 PM UTC
After some investigation, it appears that the downtime was due to a host-level issue with WP Engine's infrastructure provider. WP Engine hasn't found any indication of excessive resource usage, and this appears to be an isolated event.