Anchor Host experienced a notice incident on April 30, 2019 affecting Hosting, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2019, 06:32 PM UTC
A number of websites located on the Northern Virginia (US East 4) datacenter are currently offline resulting in 502/504 errors. Kinsta is investigating. Appears to be an outage with the datacenter.
- identified Apr 30, 2019, 06:36 PM UTC
Most websites are already restored. The remaining should be back within the next few minutes.
- identified Apr 30, 2019, 06:45 PM UTC
The host machine has been restored and all sites are back up and running.
- resolved Apr 30, 2019, 06:51 PM UTC
This incident has been resolved.
- postmortem Apr 30, 2019, 06:51 PM UTC
Google Cloud reported a [hostError](https://cloud.google.com/compute/docs/faq#hosterror) for one of Kinsta’s compute instances. These sorts of errors are quite rare and occur due to hardware or software failures at a Google Cloud data center. In this case, this error caused one of Kinsta’s virtual machines to go offline. Google restarted the affected compute instance as quickly as possible but that took several minutes and during that time all site containers associated with that instance were unavailable.