Anchor Host experienced a critical incident on August 17, 2023 affecting Hosting, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2023, 10:06 PM UTC
We are seeing a batch of customers receiving errors ranging from critical errors, staging urls and PHPmyadmin pages. Working with Kinsta to find out what's happening and restore affected customer websites.
- identified Aug 17, 2023, 11:00 PM UTC
Kinsta sysadmin are working on the issue. It appears that a batch of websites are incorrectly routing traffic from production environments to staging environments. The production sites appear healthy however are unavailable until proper domain routing is restored.
- monitoring Aug 17, 2023, 11:15 PM UTC
A fix is being rolled out to all affected customers. Some websites have already been restored. Will continue to monitor until everyone affected has been restored.
- resolved Aug 18, 2023, 02:26 AM UTC
At this time all sites have been restored.