Anaconda incident

Users experience issues with authentication

Notice Resolved View vendor source →

Anaconda experienced a notice incident on October 30, 2023 affecting Pyscript.com and AI Platform Application - anaconda.com/app and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 03:26 PM UTC
Resolved
Oct 30, 2023, 04:28 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 30, 2023, 03:26 PM UTC

Affected components

Pyscript.comAI Platform Application - anaconda.com/appPyscript.netAI Platform API - anaconda.com/apiCVE Data - api.anaconda.cloudNotebook Service - nb.anaconda.comPremium Package Repository - repo.anaconda.com/repo

Update timeline

  1. investigating Oct 30, 2023, 03:26 PM UTC

    We are currently investigating issues with user authentication. We have tracked down the root cause to one of our partners, who have confirmed that they are actively working on the incident.

  2. monitoring Oct 30, 2023, 03:34 PM UTC

    Our partner is actively mitigating the issue and we are seeing an improvement of the situation. We are monitoring the situation and will post updates as soon as the status changes.

  3. resolved Oct 30, 2023, 04:28 PM UTC

    Our partner has confirmed the resolution of the issue, and we can also confirm that user authentication on all our platforms is working again. If you notice any further issues, please don't hesitate to reach out to our support.