Anaconda incident

Authenticated users receiving a 500 error

Critical Resolved View vendor source →

Anaconda experienced a critical incident on September 24, 2024 affecting Front End Web Service - anaconda.org, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 04:09 PM UTC
Resolved
Sep 24, 2024, 04:49 PM UTC
Duration
40m
Detected by Pingoru
Sep 24, 2024, 04:09 PM UTC

Affected components

Front End Web Service - anaconda.org

Update timeline

  1. investigating Sep 24, 2024, 04:09 PM UTC

    Investigating an issue related to authentication on the UI which throws an error and makes the UI unusable

  2. investigating Sep 24, 2024, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2024, 04:49 PM UTC

    Identified the root cause of the authentication issue on the backend and anaconda.org is functioning correctly again.