Amplitude incident

User Permissions Bug

Major Resolved View vendor source →

Amplitude experienced a major incident on February 12, 2026 affecting Web Reporting and Web Application and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 11:19 PM UTC
Resolved
Feb 12, 2026, 11:49 PM UTC
Duration
30m
Detected by Pingoru
Feb 12, 2026, 11:19 PM UTC

Affected components

Web ReportingWeb ApplicationWeb ApplicationWeb ApplicationWeb ApplicationGuides & SurveysSession ReplayHeatmaps

Update timeline

  1. investigating Feb 12, 2026, 11:19 PM UTC

    Since 2026-02-12 02:27 PT, we have been experiencing issues with user permissions in Amplitude. Currently, some users may not be able to access features they should have access to. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time.

  2. identified Feb 12, 2026, 11:31 PM UTC

    The issue has been identified and an initial fix pushed.

  3. resolved Feb 12, 2026, 11:49 PM UTC

    This incident has been resolved. The bug was isolated to a permissions issue with Amplitude users and did not impact any data ingestion, experiments, or other features. All user permissions should be back to operational.