Affected components
Web ReportingEvaluation APIWeb ApplicationWeb ApplicationWeb ApplicationData ProcessingWeb ApplicationGuides & SurveysEvent StreamingData ExportSession ReplayAI FeedbackAgents and Chat
Update timeline
- investigating Apr 03, 2026, 09:52 PM UTC
We are currently investigating a site-wide outage.
- investigating Apr 03, 2026, 09:56 PM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2026, 10:07 PM UTC
We have identified the issue and a fix has been deployed, services are being restored. Analytics event collection is not been impacted and no data loss is expected.
- monitoring Apr 03, 2026, 10:14 PM UTC
We're continuing to monitor as services recover.
- monitoring Apr 03, 2026, 10:23 PM UTC
Our data pipeline are catching up with no expected data loss, incident is expected to be fully resolved shortly.
- monitoring Apr 03, 2026, 11:33 PM UTC
All systems are operational.
- resolved Apr 03, 2026, 11:52 PM UTC
This incident has been resolved.
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