Amplitude incident

EU data collection endpoint api.eu.amplitude.com is DOWN

Critical Resolved View vendor source →

Amplitude experienced a critical incident on April 12, 2026 affecting Data Reception, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 08:24 AM UTC
Resolved
Apr 12, 2026, 10:52 AM UTC
Duration
2h 28m
Detected by Pingoru
Apr 12, 2026, 08:24 AM UTC

Affected components

Data Reception

Update timeline

  1. investigating Apr 12, 2026, 08:24 AM UTC

    Since 2026-04-12 00:43 PT (07:43 UTC), the EU data collection endpoint (api.eu.amplitude.com) has been experiencing service disruptions. Customers sending event data to the EU endpoint may encounter errors, and data ingestion may be temporarily unavailable. Our team is actively investigating the source of the issue and working to restore normal operations. Auto-scaling measures have been initiated. We do not expect permanent data loss for events that are retried by client SDKs. No customer action is needed at this time beyond ensuring your SDKs are configured with retry logic. We will provide the next update by 2026-04-12 02:00 PT (09:00 UTC).

  2. investigating Apr 12, 2026, 09:52 AM UTC

    We are continuing to investigate this issue

  3. monitoring Apr 12, 2026, 10:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 12, 2026, 10:52 AM UTC

    This incident has been resolved.