No assets showing in Content Hub & Asset Library
Affected: DAMCMS
Amplience Outage History
Amplience is up right nowAmplience had 19 outages in the last 2 years totaling 19h 10m of downtime — averaging 0.8 incidents per month.
There were 19 Amplience outages since October 20, 2025 totaling 19h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Flows Processing Interruption
Timeline · 1 update
- resolved Sep 16, 2026, 12:43 PM UTC
During a routine release of improved Workforce & Flows features, we experienced a brief interruption between 16:08 and 16:12 BST. During this period, some Flows failed to complete as expected. The issue was short-lived, and normal processing resumed once the release activity completed. The impact was limited in duration, with no ongoing service degradation identified following the release.
Degraded performance with DC-API
Affected: CMS
Timeline · 3 updates
- investigating Jul 06, 2026, 04:08 PM UTC
We're currently experiencing an elevated level of API errors and are actively investigating the issue. During this time, customers may experience slower response times or intermittent API errors. We apologise for the disruption and will provide further updates as soon as we have more information.
- monitoring Jul 06, 2026, 04:17 PM UTC
Service has been restored, and we are continuing to monitor the platform closely to ensure stability.
- resolved Jul 06, 2026, 04:58 PM UTC
This incident is now resolved.
Processing Job's Intermittent Failures
Affected: DAM
Timeline · 3 updates
Scheduled Editions not publishing
Affected: CMS
Timeline · 3 updates
- investigating Jun 11, 2026, 06:20 AM UTC
We are currently investigating scheduled editions that failed to publish between 05.07 - 05.52 BST
- resolved Jun 11, 2026, 07:28 AM UTC
A third-party provider that we use for a backend service carried out emergency maintenance earlier today, which impacted some of our services. During this period, we identified a small number of Editions that failed to Publish. We have contacted the affected customers directly and provided a workaround to allow them to proceed. We also observed degraded performance impacting DC-API during the same timeframe. Our teams are continuing to monitor the situation closely while we work with the provider to understand the full impact and prevent any recurrence.
- postmortem Jun 23, 2026, 09:59 AM UTC
**Incident Start Time:** 05.07 BST **Incident End Time:** 05.52 BST **Issue Summary:** An incident occurred with one of our back end databases. This caused degraded performance to DC-API and some Dynamic Content Editions were in a stuck status. **Root Cause:** Some inefficient queries to our back end database caused our primary node to fail over to our secondary node. **Corrective Actions:** We have already introduced corrective mitigations with additional indexes and working with MongoDB we have further improvements planned.
Scheduled Editions failing to publish
Timeline · 1 update
- resolved Jun 11, 2026, 06:14 AM UTC
We are investigating an issue where some scheduled editions are failing to publish.
Bulk indexing degraded performance
Affected: DAM
Timeline · 4 updates
Algolia requests blocked in Dynamic Content
Affected: CMS
Timeline · 5 updates
- investigating May 28, 2026, 08:53 PM UTC
We are investigating an issue in Dynamic Content, search indexes are unavailable
- identified May 28, 2026, 08:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 28, 2026, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 08:00 AM UTC
This incident has been resolved.
- postmortem Jun 08, 2026, 03:05 PM UTC
**Incident Start Time:** 19.49 BST **Incident End Time:** 22.03 BST **Issue Summary:** An incident occurred within Dynamic Content that required a rollback to a previous version. In the Development Tab of Dynamic Content, search indexes were returning zero records. **Root Cause:** The issue was introduced in a recent Dynamic Content release, which introduced a new Content Security Policy \(CSP\) header. This header unintentionally blocked Algolia search index requests, resulting in searches returning no records. **Corrective Actions:** * Improve validation and regression testing around CSP-related changes to ensure third-party services such as Algolia continue to function as expected. * Whitelist the security headers in a future release.
Issue with switching repositories
Affected: CMS
Timeline · 4 updates
- identified May 11, 2026, 12:53 PM UTC
Users may experience an issue when switching repositories, where the selected repository updates but the displayed content does not reflect the newly selected repository.
- monitoring May 11, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 03:24 PM UTC
This incident has been resolved.
- postmortem May 15, 2026, 11:36 AM UTC
**Incident Start Time:** Friday, 8th May, 09.57 BST **Incident End Time:** Monday, 12th May, 14.18 BST **Issue Summary:** An incident occurred within Dynamic Content that required an immediate rollback to a previous version. Users were unable to navigate through different Repositories. **Root Cause:** The issue was introduced in the latest Content Management App release, which included a new multi-select feature for the repository library. The feature caused unintended behaviour that impacted repository navigation functionality. **Corrective Actions:** * Review release verification procedures to improve early detection of UI interaction issues.
app.amplience.net login issues
Affected: CMS
Timeline · 3 updates
- monitoring Apr 22, 2026, 07:05 PM UTC
We experienced a minor outage with app.amplience.com logging into Dynamic Content. The spike to performance has since subsided and we a now monitoring the situation. We can confirm that Dynamic Content is now accessible.
- resolved Apr 22, 2026, 07:24 PM UTC
The issue is resolved. app.amplience.net logins are working as expected
- postmortem Apr 29, 2026, 09:19 AM UTC
**Incident Start Date** 19:40 BST **Incident End Date** 19:54 BST **Issue Summary** On Wednesday evening, users were unable to log into [app.amplience.net](http://app.amplience.net) for a period of 14 minutes. **Root Cause** Our third-party authentication provider, Auth0, experienced a DNS outage caused by a misconfiguration on their side. This incident also impacted some of our alerting capabilities, which we are currently reviewing with our partners. **Resolution** Auth0 resolved their DNS issue, restoring normal authentication services. **Corrective Actions** * Review and strengthen alerting to ensure visibility is maintained during third-party DNS-related incidents * Work with Auth0 to understand the full scope of the misconfiguration and their preventative measures
Major Outage detected on status page
Affected: Overall
Content Hub Not Displaying Assets
Timeline · 1 update
- monitoring Feb 19, 2026, 04:07 PM UTC
Feb 19, 16:07 GMT Resolved - We have monitored this issue and confirm we are fully operational Feb 19, 15:19 GMT Monitoring - We have identified the issue and Content Hub is now displaying assets, we are continuing to monitor the situation. Feb 19, 15:01 GMT Investigating - We are currently investigating an issue with assets not displaying on Content Hub
Issue Editing Nested, Localized Content
Timeline · 1 update
- monitoring Jan 22, 2026, 05:02 PM UTC
Jan 22, 17:02 GMT Resolved - A patch has now been released. Jan 22, 15:27 GMT Update - We are continuing to work on a fix for this issue. Jan 22, 15:23 GMT Identified - The issue has been identified and a fix is being implemented. Jan 22, 15:23 GMT Investigating - Users may experience issue editing nested content within the content form.
Platform Access Issues
Timeline · 1 update
- resolved Dec 05, 2025, 10:17 AM UTC
Some users may have experienced issues accessing ondemand.amplience.com and support.amplience.com. Email [email protected] remained operational during this time. To minimise any impact, we temporarily rerouted ondemand traffic away from the affected service. Traffic has now been restored to the normal route. Both issues were caused by a disruption affecting a third-party service. All issues are now resolved.
Issues with Dynamic Media Purging
Timeline · 1 update
- monitoring Nov 25, 2025, 10:44 AM UTC
Nov 25, 10:44 GMT Resolved - This incident has been resolved, and purging functionality is now operating as expected Nov 25, 10:09 GMT Monitoring - We are currently observing an issue with one of our upstream partners, Akamai, which is experiencing an outage. As a result this will impact purging functionality within the Dynamic Media app. Our team is actively monitoring the situation and will provide further updates as they become available.
Dynamic Imaging Performance Issues
Timeline · 1 update
- monitoring Nov 18, 2025, 07:27 PM UTC
Nov 18, 19:27 GMT Resolved - We are satisfied the Cloudflare outage is resolved after our extended monitoring period. We can confirm we were not impacted and did not see any degraded performance. Our platform traffic is stable and we will continue to monitor our healthy service to ensure we remain operational. Nov 18, 13:25 GMT Monitoring - We continue to monitor our own infrastructure and can confirm that our own delivery services are not impacted. Traffic remains diverted away from Cloudflare. Nov 18, 12:15 GMT Identified - We are currently observing an issue with one of our upstream partners, Cloudflare, which is experiencing an outage. As a preventative measure, our platform is actively rebalancing traffic. Our systems continue to operate as expected, and customers may experience some intermittent performance degradation during this period. We are closely monitoring the situation and will continue to track Cloudflare’s recovery.
Unable to remove components from Dynamic Content
Timeline · 1 update
- monitoring Oct 22, 2025, 03:09 PM UTC
Oct 22, 16:09 BST Resolved - We can confirm that the affected feature has been rolled back and functionality has returned to normal. Oct 22, 16:06 BST Identified - We’ve identified an issue with a recent release that’s impacting content creation. Our team is currently rolling back the affected feature, and we’ll confirm once the rollback is complete
Delayed messages when contacting Support
Timeline · 1 update
- monitoring Oct 20, 2025, 09:44 AM UTC
Oct 20, 10:44 BST Resolved - The incident has been resolved. Oct 20, 09:57 BST Investigating - Users may be experiencing slower than normal response times when contacting support. We are working with our provider to resolve this as soon as possible.
Content Delivery Performance Issues
Timeline · 1 update
- monitoring Oct 20, 2025, 09:43 AM UTC
Oct 20, 10:43 BST Resolved - This incident is now resolved. Oct 20, 10:32 BST Monitoring - Our upstream partners have restored service, and we are monitoring. Oct 20, 10:04 BST Identified - We are currently seeing degraded Content Delivery performance in one region. Traffic is being redirected away from the affected region, and we are working with our upstream partners to restore normal service.