Amplience incident

Issue Editing Nested, Localized Content

Major Resolved View vendor source →

Amplience experienced a major incident on January 22, 2026 affecting Dynamic Content, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 03:23 PM UTC
Resolved
Jan 22, 2026, 05:02 PM UTC
Duration
1h 39m
Detected by Pingoru
Jan 22, 2026, 03:23 PM UTC

Affected components

Dynamic Content

Update timeline

  1. investigating Jan 22, 2026, 03:23 PM UTC

    Users may experience issue editing nested content within the content form.

  2. identified Jan 22, 2026, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 22, 2026, 03:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 22, 2026, 05:02 PM UTC

    A patch has now been released.

  5. postmortem Jan 27, 2026, 04:43 PM UTC

    **Issue Summary** On Thursday, 22 January, some users of Dynamic Content experienced issues editing Content Items that contained nested content. ‌ **Root Cause** A recently introduced accessibility enhancement unintentionally impacted the editing of nested content within the Content Form editor. This interaction was not identified during initial testing. ‌ **Resolution** Engineering identified the issue and released a hotfix to restore expected editing behaviour for nested content items. ‌ **Corrective Actions** * Expand test coverage for nested content scenarios when introducing changes to the Content Form editor * Strengthen validation steps for editor-impacting features prior to release