Content Hub Not Displaying Assets

Update timeline

1. investigating Feb 19, 2026, 03:01 PM UTC

   We are currently investigating an issue with assets not displaying on Content Hub

2. monitoring Feb 19, 2026, 03:19 PM UTC

   We have identified the issue and Content Hub is now displaying assets, we are continuing to monitor the situation.

3. resolved Feb 19, 2026, 04:07 PM UTC

   We have monitored this issue and confirm we are fully operational

4. postmortem Feb 24, 2026, 12:26 PM UTC

   # Issue Content Hub Assets Not Displaying ## Postmortem **Issue Summary** On Thursday, 19 February 2026, our monitoring systems detected an issue affecting the loading of assets within the platform. Shortly after, we received customer support tickets reporting problems with Content Hub and asset loading. This issue did not affect any live, published content. Our team immediately began investigating the cause and worked to restore normal performance as quickly as possible. ‌ **Root Cause** A query that consumed a large amount of memory caused a temporary issue with asset loading in the platform. Our team has reviewed the issue and has taken steps to reduce the likelihood of similar issues in the future. ‌ **Resolution** Our engineering team quickly restarted the affected service, restoring full platform functionality. ‌ **Corrective Actions** * We’ve reviewed our processes to strengthen system reliability and ensure faster recovery if any unexpected issues arise in the future.