Amplience incident
Unable to log into Content Hub & Dynamic Content
Amplience experienced a critical incident on September 5, 2023 affecting Content Hub and Dynamic Content, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2023, 01:36 PM UTC
We are currently investigating and will update you once we know more
- monitoring Sep 05, 2023, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2023, 01:59 PM UTC
The incident was marked resolved at 14.42 BST
- postmortem Sep 06, 2023, 01:24 PM UTC
# **Summary** On Tuesday, September 5th, we experienced a failed deployment of an SSL certificate which impacted our platform. This caused our customers to experience difficulties generating an authentication token alongside being unable to publish or preview content # **Root Cause** We carried out a standard change \(pre-authorized and low-risk\) of renewing our certificate. However, the intermediate certificate was missing during the process, which meant our internal services couldn’t connect to [auth.amplience.net](http://auth.amplience.net/) to get a token. The certificate was redeployed on our infrastructure to restore the service # **Corrective and Preventive Measures** Internally, we are exploring ways to automate and upgrade our services so we can avoid this issue going forward If you would like to discuss this further, please contact your customer success manager \([email protected]\)