Amplience incident

Unable to create locale Content & Edition in Dynamic Content

Major Resolved View vendor source →

Amplience experienced a major incident on October 5, 2023 affecting Dynamic Content, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 01:09 PM UTC
Resolved
Oct 05, 2023, 02:37 PM UTC
Duration
1h 27m
Detected by Pingoru
Oct 05, 2023, 01:09 PM UTC

Affected components

Dynamic Content

Update timeline

  1. investigating Oct 05, 2023, 01:09 PM UTC

    We are currently investigating an issue where users experience problems creating content & editions using locales.

  2. identified Oct 05, 2023, 01:32 PM UTC

    We are currently working on a fix for this issue.

  3. resolved Oct 05, 2023, 02:37 PM UTC

    This incident has been resolved.

  4. postmortem Oct 10, 2023, 01:41 PM UTC

    **Issue summary** An Incident occurred within Dynamic Content that necessitated an immediate rollback to a previous version. The main symptom of this Incident was that users were unable to create localised events. ‌ **Root cause** A recent Dynamic Content introduced a critical bug ‌ **Corrective actions** To restore service, we immediately rolled back to a previous version. Our Engineering team were able to apply a hot fix and then re-release the critical features the next day. ‌If you would like to discuss this further, please contact your customer success manager \([[email protected]](mailto:[email protected])\)