Amplience incident

Searching & managing assets in Content Hub

Critical Resolved View vendor source →

Amplience experienced a critical incident on August 6, 2024 affecting Content Hub, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 12:41 PM UTC
Resolved
Aug 06, 2024, 01:26 PM UTC
Duration
44m
Detected by Pingoru
Aug 06, 2024, 12:41 PM UTC

Affected components

Content Hub

Update timeline

  1. investigating Aug 06, 2024, 12:41 PM UTC

    We are currently investigating an issue impacting the search of assets within Content Hub. Users may experience a white page while waiting for assets to return.

  2. resolved Aug 06, 2024, 01:26 PM UTC

    This incident has been resolved

  3. postmortem Aug 08, 2024, 09:27 AM UTC

    Update 08/08/24 - A comprehensive root cause analysis cannot be completed until we receive additional information from our third-party providers. We hope to have this infromation as soon as possible.