Amplience experienced a minor incident on April 24, 2023 affecting Dynamic Content, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2023, 03:51 PM UTC
We are currently investigating this issue.
- monitoring Apr 24, 2023, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2023, 05:02 PM UTC
This incident has been resolved.
- postmortem Apr 27, 2023, 12:54 PM UTC
**Issue summary** On the afternoon of Monday 24th April, we identified an issue with some users loading the Content tab in Dynamic Content. **Root Causes** A release on Monday afternoon introduced a new GET feature to check against a HAL link. The incident impacted a small number of edge cases where some customers’ environments were missing the HAL link and the release was rolled back. **Corrective actions** Internally, we have conducted discussions on how to enhance our QA and Release process to better identify and address such edge cases. If you would like to discuss this further, please contact your customer success manager \([[email protected]](mailto:[email protected])\)