Amplience incident

Intermittent asset deleting & failed publishing

Minor Resolved View vendor source →

Amplience experienced a minor incident on May 5, 2023 affecting Content Hub, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2023, 01:39 PM UTC
Resolved
May 05, 2023, 02:18 PM UTC
Duration
38m
Detected by Pingoru
May 05, 2023, 01:39 PM UTC

Affected components

Content Hub

Update timeline

  1. investigating May 05, 2023, 01:39 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2023, 01:42 PM UTC

    We have identified several faulty nodes in the service. We are currently working on a fix and will update you shortly once this has been implemented

  3. resolved May 05, 2023, 02:18 PM UTC

    We have investigated further internally and can confirm that the error we were seeing was related to several failed nodes which did not directly affect publishing or deleting assets. We can confirm that the service is healthy and no further action is needed.