Amplience experienced a critical incident on January 31, 2024 affecting Dynamic Content, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2024, 01:02 PM UTC
We are currently investigating an issue accessing Dynamic Content
- monitoring Jan 31, 2024, 01:16 PM UTC
Service to Dynamic Content has been restored and we will continue monitoring
- resolved Jan 31, 2024, 01:19 PM UTC
We have marked the incident as resolved. If any users continue to experience issues, please contact [email protected]
- postmortem Feb 02, 2024, 09:51 AM UTC
**Incident Start Time: 12.51 GMT** **Incident End Time: 13.16 GMT** **Issue Summary** In the course of a routine release, we encountered unforeseen SSH errors and a build failure, leading to a 25-minute outage in Dynamic Content. **Root Cause** A build failed during release. Rebuilding this resolved the issue. **Corrective actions** We are enhancing the release plan by incorporating additional checkpoints and exploring alternative deployment tools. If you would like to discuss this further, please contact your customer success manager \([[email protected]](mailto:[email protected])\)