Amplience experienced a minor incident on July 4, 2024 affecting Dynamic Content, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 04, 2024, 08:13 AM UTC
We have identified an bug during content creation. When attempting to Add Media, an 'Add Content' dialogue appears instead.
- resolved Jul 04, 2024, 08:36 AM UTC
The incident has been resolved.
- postmortem Jul 12, 2024, 02:18 PM UTC
**Issue summary** An Incident occurred within Dynamic Content that necessitated an immediate rollback to a previous version. The main symptom of this Incident was during content creation, when attempting to “Add Media”, an “Add Content” dialogue appeared instead. **Root cause** A recent Dynamic Content release introduced a critical bug. **Corrective actions** To restore service, we immediately rolled back to a previous version. Our Engineering team were able to apply a hot fix and then re-release the critical features the next day. If you would like to discuss this further, please contact your customer success manager \([[email protected]](mailto:[email protected])\)