Amplience experienced a major incident on August 19, 2024 affecting Dynamic Content, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2024, 02:25 PM UTC
We are currently investigating degraded performance within our Dynamic Content App. Users are experiencing problems publishing and using the asset tab feature.
- identified Aug 19, 2024, 03:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2024, 03:35 PM UTC
A fix has been implemented and we are monitoring.
- resolved Aug 19, 2024, 03:36 PM UTC
This incident is now resolved
- postmortem Aug 21, 2024, 04:19 PM UTC
**Issue** An Incident occurred within Dynamic Content that necessitated an immediate rollback to a previous version. The main symptoms impacted content creation, accessing the content library and publishing. **Root Cause** A recent Dynamic Content release introduced a new header causing CORS \(Cross-Origin Resource Sharing\) errors. **Corrective Actions** To restore service, we immediately rolled back to a previous version.