Ambra experienced a major incident on July 20, 2023 affecting Web Services and Image Processing and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2023, 05:20 PM UTC
Our Engineering teams are actively investigating and working to identify the root cause. We understand the urgency and we appreciate your patience as we work to address the issue.
- resolved Jul 20, 2023, 05:29 PM UTC
The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
- postmortem Sep 12, 2023, 07:15 PM UTC
A network event affecting one of our vendors briefly disrupted connectivity between AWS and our on-premise data center, causing required resources to be inaccessible and leading to errors in the Ambra UI and API. Our engineers are continuing to migrate services into the cloud and have a plan to eventually eliminate our remaining dependency on this network link.