Ambra experienced a minor incident on May 30, 2024 affecting Web Services and Image Processing and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 12:35 PM UTC
We have received reports of issues on the Inteleshare platform with logging in via SSO. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
- investigating May 30, 2024, 01:09 PM UTC
At this time, our engineering team has identified a possible fix and we are working with customers who have reported this SSO issue to implement and test this fix. We will provide further updates as soon as possible.
- investigating May 30, 2024, 01:39 PM UTC
Our teams are continuing to work with customers to implement the fix for SSO . We understand the urgency and we appreciate your patience as we work to address the issue.
- identified May 30, 2024, 02:13 PM UTC
At this time, our engineering teams have identified the issue and we have confirmed success having customers change their ADFS servers token-signing hash algorithm to SHA 256. This change has allowed customers experiencing this issue to sign in using SSO again. We advise any customers who have not yet contacted us to reach out to us, so that we may provide their IT team with the instructions to update if needed.
- monitoring May 30, 2024, 03:01 PM UTC
At this time, we are monitoring the SSO issues and continue to work with customers to implement our fix for these issues. When reporting any SSO issues, please let us know the behavior/error produced when attempting to use SSO as this will help us pinpoint the optimal fix for the issue. Thank you for your continued patience as we continue to monitor the situation.
- monitoring May 30, 2024, 03:33 PM UTC
Please see the information linked here for SSO issue resolution instructions: https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0029924
- resolved May 30, 2024, 04:06 PM UTC
Currently, we have not identified any further concerns regarding SSO issues. However, we will continue to actively assist customers who report any further related issues. If you are currently experiencing SSO issues, you can find guidance on resolving these issues by following the instructions provided here: https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0029924
- postmortem Jun 06, 2024, 08:05 PM UTC
Following the recent Ambra/InteleShare 3.24.2.0 release, SSO logins stopped working for some clients due to a change in the release that dropped support for the less secure sha1 hashing algorithm to use the more secure sha256. This change unexpectedly required manual intervention in order to update the hashing algorithm. We sincerely apologize for any difficulties this release has caused. Thank you for your understanding and continued partnership.