Ambra experienced a major incident on September 23, 2024 affecting Web Services and Image Processing and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 07:52 PM UTC
We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
- investigating Sep 23, 2024, 07:52 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2024, 08:14 PM UTC
Our Engineering team has advised that we are experiencing a database issue, which is leading to degraded system performance and system errors. They continue to investigate the issues and work towards a root cause and fix. Further updates will be posted here as they are received.
- monitoring Sep 23, 2024, 08:31 PM UTC
The Engineering team has determined that a surge in transactions has caused issues within our database. To address this, they have paused these transactions, helping our system return to stability. We’re already observing improvements in overall system performance and will keep monitoring the situation closely.
- monitoring Sep 23, 2024, 09:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2024, 10:58 PM UTC
The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
- postmortem Dec 12, 2024, 10:39 PM UTC
Issue: Customers were experiencing slowness with user interface transactions including viewing of images and intermittent errors. Root Cause: A surge in transactions has caused issues within our database. Resolution: We dropped inflight transactions which resolved the issue.