Amazon Web Services incident

Amazon Connect — Tokyo: [RESOLVED] Increased Error Rates

Major Resolved View vendor source →

Amazon Web Services experienced a major incident on August 21, 2026 affecting Amazon Connect — ap-northeast-1, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 02:02 AM UTC
Resolved
Aug 22, 2026, 02:29 AM UTC
Duration
1d
Detected by Pingoru
Aug 21, 2026, 02:02 AM UTC

Affected components

Amazon Connect — ap-northeast-1

Update timeline

  1. monitoring Aug 21, 2026, 02:02 AM UTC

    We are experiencing increased error rates affecting real-time metrics in the AP-NORTHEAST-1 Region. Customers may experience missing or delayed real-time metric data.

  2. monitoring Aug 21, 2026, 02:40 AM UTC

    Between 4:58 PM and 6:34 PM PDT, we experienced increased delays affecting real-time metrics for Amazon Connect in the AP-NORTHEAST-1 Region, resulting in missing or stale data. During this time, customers may have experienced missing data within analytics reports, and may have observed issues if accessing realtime metrics within contact Flows, such as checking agent staffing. We identified the root cause to be an issue with the subsystem responsible for metric event delivery. We started applying the mitigations at 6:13 PM and mitigated the issue by 6:34 PM. The issue has been resolved and the service is operating normally.