Amazee experienced a major incident on November 3, 2025 affecting Lagoon Logs (Kibana), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2025, 06:24 AM UTC
We have identified a problem with logs ingestion and access. Engineers are investigating. We will provide an update within the next 90 minutes.
- investigating Nov 03, 2025, 07:52 AM UTC
The logging system is working through a backlog of ingested logs that need to be allocated and indexed. While the backlog is being worked on, more data will become available over time. As the indexing is a resource intensive task, some requests can occasionally result in an error.
- resolved Nov 04, 2025, 06:46 AM UTC
Due to the large backlog of logs, some log messages from 2025-11-01 to 2025-11-03 could not be loaded into the new logging system and had to be dropped. These logs are however still available in the old logging system at https://kibana-legacy.amazeeio.cloud.