Altmetric incident

Network Issue

Major Resolved View vendor source →

Altmetric experienced a major incident on October 30, 2018 affecting Altmetric Explorer and Altmetric Details Pages, lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2018, 10:09 AM UTC
Resolved
Oct 30, 2018, 05:07 PM UTC
Duration
6h 57m
Detected by Pingoru
Oct 30, 2018, 10:09 AM UTC

Affected components

Altmetric ExplorerAltmetric Details Pages

Update timeline

  1. investigating Oct 30, 2018, 10:09 AM UTC

    We're currently having network issues with our primary databases. We'll continue to monitor the situation and post an update once resolved.

  2. investigating Oct 30, 2018, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 30, 2018, 10:24 AM UTC

    Connectivity has been restored, we will continue to investigate the network issue until that is fully resolved.

  4. resolved Oct 30, 2018, 05:07 PM UTC

    All services are operational and network issues have been resolved.